Order processing time

We aim to fulfill all orders for within 2-3 business days, at peak times time frames may move to 4-5 days. Over the Christmas and new year period fulfillment and shipping will take up to 14 days, please be aware of this when placing your order.

Shipping

All orders are shipped via DPD in Ireland, UK and An Post internationally. The Navigation Coach is not responsible for any items that are lost via the standard postal service. By placing your order, you are agreeing to these terms & conditions.

Expected Shipping Times – Standard Post

  • Ireland & Northern Ireland : 1-2 Working Days
  • Great Britain : 3-5 Working Days
  • Rest of Europe : 5-7 Working Days
  • Rest of World: 5-10 Workings Days

Typically international orders take 1-2 weeks to arrive after dispatch but can take up to 4-6 weeks due to customs. This delay is outside of our control. Any customs charges are your responsibility, please make yourself of any possible extra costs before purchase.

Expected Shipping Times – DPD

    • Ireland & Northern Ireland : 1-2 Working Days
    • Great Britain : 3 Working Days

       

      I hope you love your new Life Compass however, if you would like an exchange or refund please note the following:

      • The product must be unused and in its original state
      • An email request for refund/exchange must be raised within 14 days of receipt
      • The product must be returned within 5 working days of raising the refund/exchange request
      • All costs of returning the product are the responsibility of the purchaser
      • The Navigation Coach is not responsible for any returns damaged in transit so please also ensure the product is sufficiently packaged to ensure safe transit
      • When shipping your return, please keep proof of postage in the unlikely event that I do not receive your return parcel
      • Ship returns to The Navigation Coach c/o  Unit B3, Deerpark Industrial Estate, Oranmore, Co. Galway, H91 D452, Ireland.

      A full refund of your purchase will be made within 10 days once it qualifies and we have received your return

     

Returns

The seller will pay the return shipping, same amount as to ship to customer, within a 7 day period of the buyer receiving the goods and changing ones mind (provided the goods are in perfect order when returned)